Filter

By Job Sector..

By Location...

view all »
current vacancies

Security Cleared

Services Technical Security Manager/Consultant Wiltshire £40k - £55k + excellent bens

Security Cleared

Commercial Manager Hertfordshire £40k - £55k + excellent bens

Financial Sector

Support Analyst (desktop-helpdesk) London Up to £30k + excellent bens

Security Cleared

System Administrator Wiltshire Negotiable

Security Cleared

System Design Engineer Hertfordshire £35k - £40k + bens

Security Cleared

Terminals Support Engineer Hampshire £40k - £45k + bens

Security Cleared

Technical Strategy Manager – Comms Infrastructure Bristol £40k - £55k + bens

Security Cleared

Technical Strategy Manager Bristol £40k - £55k + bens

Security Cleared

Senior Design Engineer Bristol £35k - £45k + bens

Security Cleared

Senior Network System Engineer Hertfordshire £30k - £45k + bens

Security Cleared

Network Support Engineer Wiltshire £35k - £42k + bens

Security Cleared

3rd Line Support Engineer Hampshire £45k - £55k + bens

Security Cleared

Engineering Manager Bristol £40k - £55k + bens

Security Cleared

CVF/Type 45 lead Engineer Hampshire £45k - £55k + bens

Security Cleared

CRM System Co-ordinator Wiltshire £33k - £35k + bens

***SC Level Government Security Clearance is required for this role***

Job Definition:
• To manage the development and delivery of the Customer Relationship Management (CRM) tools
• Ensure the smooth evolution of the CRM tools to integrate 2 separate Customer Contact Centres
• Interface with external defence agency Networks Team to ensure the continued development, the careful integration and the ongoing assurance of the CRM systems

Primary Duties:
• Developing and managing the CRM Systems
• Ensure that the Customer and User Support Services continue to be delivered in accordance with the CISD
• Develop the CRM Systems to enable the achievement of service delivery goals
• Supervision of CRM Systems to ensure continued performance, reporting any deficits through the appropriate channels
• Subject Matter Expert on the CRM system, its functionality and how this relates to the CISD contract, with particular focus on the billing and reporting functions
• Liaise with appropriate leads to manage the development and delivery of the CRM and APM elements of the Management Segment
• Maintenance and documentation of the configuration of all the equipments used in Customer Contact Centres to support the CRM Function
• Liaise with MoD to certify that the CRM systems are developed in a way that can be easily integrated into the CRM systems and practices
• Provide documentation to support the training of Customer Contact Centre staff in the use of CRM Systems
• Managing the implementation of new CRM systems and products

Competencies:
• Honours degree or equivalent related experience
• 3-5 years experience of delivering comms services within military/defence environment
• CCA accredited qualifications or equivalent experience
• A good understanding of all relevant Customer Policy Documentation associated with satellite services
• A good understanding of procedures relating to service delivery
• Ability to assess and analyse complex data
• Ability to construct and present the analysis, conclusions and relevant recommendations

Please send a current copy of your CV saved in MS Word format to sarah@ip-personnel.com quoting reference number VP66

Security Cleared

Test Engineer, Security Cleared Gloucestershire £25k - £35k + Excellent Bens Package

Security Cleared

Oracle Developers x2 - Security Cleared Berkshire £30k - £60k + Excellent Bens Package

Security Cleared

Business Analyst London £30k - £60k + Excellent Bens Package

Security Cleared

Developers x2, Security Cleared Gloucestershire £25k - £35k + Excellent Bens Package

Security Cleared

Linux Administrator x3 Gloucestershire £25k - £40k + Excellent Bens Package

Security Cleared

Technical Architect - Security Cleared, UNIX, JAVA London £40k - £70k + Excellent Bens Package

Security Cleared

C# and .NET Developers - Security Cleared London £25k - £60k + Excellent Bens Package

Security Cleared

Principal Security Consultant Berkshire £65k - £80k + Excellent Bens Package

Security Cleared

Senior Security Consultant, SC Cleared Berkshire £60k - £90k + Excellent Bens Package

Web Design and Development

Web Designer - CSS, HTML, Photohop, Dreamweaver London £20k - £30k Dependent on experience

Networking and Infrastructure

Systems Engineer – Win Servers 2003/2008 London Up to £28k dependent on experience

Networking and Infrastructure

EMEA Network Operations Team Member London £45k - £50k

Networking and Infrastructure

Technical Team Leader Berkshire £35k - £45k + bens

IT Support

Senior Systems Administrator SC/WIN2K3/AD/VMWare Berkshire £31k - £33k + bens + bonus

Networking and Infrastructure

Support Analyst/Data Centre Engineer (Shift based) London £37k - £45k + bens + bonus

IT Support

Network Support Manager London £40K - £45K

IT Support

Desktop Support / Senior Support Analyst London £28k - 35k

Networking and Infrastructure

Technical Support / 2nd Line Engineer London £30k - £35k + bonus + share options

IT Support

Junior Desktop and Server Support Engineer - London , £16k - £24k

Networking and Infrastructure

Network Analyst - London , Excellent Market Rates

Web Design and Development

Website Designer/Editor Cambridgeshire £18k - £20k + bens